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ANSWERS TO FREQUENTLY ASKED QUESTIONS
Check out frequently asked questions about our products and services.
If you don't find the answer you're looking for, write to us through the contact section.
Changing the ink on the Helix is very simple, just unscrew the grip from the body of the pen manually. You will find a screw that you can unscrew to extract the refill and replace it with a new one. That's it!
Of course, there is an active promotion that will expire on November 15, 2024. If you pre-order by that date, customization will be free for you.
Discover it here:
Learning Helix tricks takes a bit of time, and that's the beauty of it! We've created a little guide for you.
You will see how to hold your Helix correctly and learn all the tricks possible.Discover them here!
Our pens are made from premium materials such as aluminum, brass and stainless steel. Each component is designed for durability and a high-quality finish.
We offer a variety of pens with different designs and writing mechanisms. Select based on your personal preferences and intended use, such as daily writing, drawing or calligraphy. See detailed product descriptions and reviews to help you choose.
Do not hesitate to contact us for any doubts, curiosities or advice!
We offer a xxx day return policy for all products purchased. If you are not satisfied with your purchase, you may return it for a full refund. For more details on returns, please see our [Return and Refund Policy] page.
Orders are processed and shipped within 1-3 business days. Delivery depends on your location and the shipping method you select. You can track your order using the tracking number provided in your shipping confirmation.
If you receive a damaged product, please contact us immediately with photos of the damage and the package. We will assist you in replacing or refunding the product.